Customer Flow

• The Customer Journey
  • 1. Scan QR Code
  • 2. Choose Language
  • 3. Browse Menu
  • 4. Select Items
  • 5. Review Cart
  • 6. Submit Order
  • 7. Wait for Food
• Real-Time Updates
• Accessibility
• Next Steps

The Customer Journey#

Here is the complete flow a customer experiences:

1. Scan QR Code#

The customer scans the QR code on their table using their phone's camera. No app is needed - it opens directly in the browser.

2. Choose Language#

A language selector at the top lets the customer choose between Khmer and English (and other supported languages).

3. Browse Menu#

Categories appear as tabs. The customer scrolls through items, each showing:

• Name in selected language
• Price
• Photo (if available)
• Brief description

4. Select Items#

Tapping an item opens its detail view:

• Full description
• Modifier options (size, extras, etc.)
• Quantity selector
• Add to Cart button

5. Review Cart#

The floating cart button shows the number of items. Tapping it opens the cart:

• List of selected items with modifiers
• Individual item prices
• Subtotal
• Option to edit quantities or remove items

6. Submit Order#

Tapping Submit Order sends the order to:

• The POS system
• The Kitchen Display System
• The table status updates

7. Wait for Food#

The customer can continue browsing or add more items to a follow-up order for the same table.

Real-Time Updates#

• Price changes are reflected immediately
• Out of stock items show as unavailable
• Menu updates (new items, removed items) appear in real time

Accessibility#

The customer menu is designed for all users:

• Large tap targets for easy selection
• High contrast text
• Responsive layout for any screen size
• No account or login required

Next Steps#

• QR Menu Overview - Setup and configuration
• Table Management - QR code generation