Getting Help
How to contact OXOCO support
Support Channels
If you need help with OXOCO, we're here for you.
Documentation
You're already in the right place. Browse the documentation sidebar to find guides for every feature.
Email Support
Contact us at support@oxoco.com for:
- Technical issues
- Account problems
- Feature requests
- Billing questions
In-App Help
From the admin panel:
- Click the ? icon in the bottom right
- Search for help topics
- Or submit a support request
Before Contacting Support
To help us resolve your issue faster, please include:
- What you were trying to do
- What happened instead
- Your browser and device (e.g., Chrome on iPad)
- Screenshots of any error messages
- Your business name and email
System Status
Check if OXOCO is experiencing any issues:
- Visit status.oxoco.com for real-time system status
- Subscribe to updates for planned maintenance notifications
Feature Requests
Have an idea for improving OXOCO?
- Email us at feedback@oxoco.com
- Include a description of what you'd like and why it would help your business
Next Steps
- Common Issues - Self-service troubleshooting
- Quick Start Guide - Get started with OXOCO