Common Issues

• POS Issues
  • Items not showing in the menu
  • Orders not appearing on KDS
  • Receipt printer not working
• Customer Menu Issues
  • QR code not opening menu
  • Menu showing wrong language
• Connection Issues
  • Offline mode activated unexpectedly
  • Slow performance
• Account Issues
  • Cannot log in
  • Staff invitation not received
• Next Steps

POS Issues#

Items not showing in the menu#

Problem: Some items don't appear in the POS menu.

Solutions:

• Check the item is marked as Available in Menu > Items
• Verify the item has stock (if stock tracking is enabled)
• Confirm the category is active
• Clear your browser cache and reload

Orders not appearing on KDS#

Problem: Orders submitted from POS don't show on the kitchen display.

Solutions:

• Check that both devices are connected to the internet
• Verify the KDS is connected to the same business/location
• Try refreshing the KDS page
• Check if WebSocket connection is active (green indicator)

Receipt printer not working#

Problem: Receipts are not printing after payment.

Solutions:

• Verify the printer is powered on and connected
• Check the printer connection in Settings > Receipt Printer
• Print a test page from the settings
• Ensure the printer has paper loaded
• Try disconnecting and reconnecting the USB cable

Customer Menu Issues#

QR code not opening menu#

Problem: Customer scans QR code but menu doesn't load.

Solutions:

• Verify your internet connection
• Check that the table exists and is active
• Try generating a new QR code for the table
• Test the QR code URL directly in a browser

Menu showing wrong language#

Problem: Customer menu appears in the wrong language.

Solutions:

• Use the language selector at the top of the menu
• Check browser language settings
• Verify that translations exist for all menu items

Connection Issues#

Offline mode activated unexpectedly#

Problem: POS shows offline mode when internet should be working.

Solutions:

• Check your Wi-Fi or network connection
• Try loading another website to verify connectivity
• Refresh the POS page
• If using a VPN, try disconnecting it

Slow performance#

Problem: The admin panel or POS feels slow.

Solutions:

• Clear browser cache and cookies
• Close unnecessary browser tabs
• Check your internet speed
• Try a different browser

Account Issues#

Cannot log in#

Problem: Password or PIN not working.

Solutions:

• Ensure you're using the correct email address
• Try resetting your password via the login page
• For PIN login, verify the PIN with your manager
• Check if your account has been deactivated

Staff invitation not received#

Problem: Invited staff member didn't get the email.

Solutions:

• Check the spam/junk folder
• Verify the email address is correct
• Resend the invitation from Staff > Invitations
• The invitation may have expired (resend if needed)

Next Steps#

• Getting Help - Contact support
• Dashboard Overview - Navigation guide